Answer for Help to troubleshoot IPVanish connection on amazon fire box

Hi Nathan
Thanks for your answer unfortunately I tried it but nothing changed. I did raise a support case no one got back to me during the past 7 days.
its just sad the fact that IPVanish doesn’t provide support to its customers. I read different reviews about IPVanish where many people complain about the lack of support. in my opinion their VPN is worthless without support. I will subscribe to ExpressVPN which I read they provide support. I’m just upset about the money I spent in  subscribing for their service as I have the yearly subscription and I barely used it for 3 months now.