Reply To: Help to troubleshoot IPVanish connection on amazon fire box

Please help! I cannot log into ipvanish on my firestick. It’s a new 2nd gen, just installed it yesterday and got a year subscription to ipvanish. All I get is a message “unknown error logging in”. I have tried clearing cache, data, uninstalling/reinstalling app, resetting firestick device, resetting password (which btw works on the phone and computer, so it’s not a login issue). I’m out of ideas!