Reply To: Help to troubleshoot IPVanish connection on amazon fire box

I’m using the Amazon Echo Cube with Fire TV built in. I registered and activated the ipVanish app on Fire TV and tried to connect to my Amazon Prime Video account. I’m able to,get to the main Prime Video Page but Amazon recognizes that I’m out of the US (I’m in Mexico) and won’t let me view any video.

My ipVanish account is current and my Amazon Prime account is current. I’ve tried using different ipVanish servers in different locations and still couldn’t get it to work. Using all the same equipment I am able to watch Netflix using ipVanish. This seems to be a problem only with Amazon Primme Video.