KBox Support – KODI

Question

I bought 2 KBoxes about a year or so ago and they worked great initially.  Now when I try watching anything, I can select shows (TV) or movies but nothing happens.  I have tried rebooting to factory resets and going through all the steps to reconnect and everything appears to work fine until I try and select TV Shows or Movies.  My first cloudword was "sfan", and I was told to change to "spf1".  "spf1" works to get me to the right start screen but nothing works when I select it.  I looked at your site and tried to install "Smash" but it wont let me.  I have no other idea of what to do.  The support site I used to be able to call or email can no longer be found ... it's like it doesn't exist anymore!

Erick Ladoux · Answer

My Kbox model mach 8 has not worked in some time since it had me do an update and I can not remeber my cloudword. How do I reboot or get my cloudword ? Thanks

Sebastian · Answer

I did some research and the Kbox Arnu Mach 8 is a Linux based box without Android.It seems to be hardcoded and it can't be changed. So this seems to be a technical dead end road.

My advice is to invest in a H96 Android Box (4GB RAM) or even better (Thats what I did after a year or two) INTEL NUC Barebone PC as a Home Theater PC.
You can install an OS (Android, LibreElec etc.) , then the Kodi app and are able to change it, update the system, install add ons  etc.

Jordan dean · Answer

I had to factory reset my box but now my system won’t come up my cloudword was pulse.. it was working before just froze sometimes I did a recovery first before this and now it won’t do anything

Darryl · Answer

I have a KBOX and I did a factory reset. It is prompting me for a cloud word which was "mybox" prior to with no problem.  When now entering mybox, I now get an error "download was interrupted". What am I now to do? Are there any fall back cloud words 8 can use so the files can be extracted so I can start using Kodi in my Kbox? Thanks!

Nathan Kinkead · Answer

Bret, I'm having a hard time pin-pointing exactly what issue you're having that you need help with.  I have no idea what you mean by...
 'My first cloudword was “sfan”, and I was told to change to “spf1”. “spf1” works'

I would offer help with installing Smash repo, but it's been down since yesterday.

My first thought to you... is your Kodi updated to the latest version 17.4?