Issue with Dragonbox db5

Start Here Forums Community Questions Issue with Dragonbox db5

This topic contains 5 replies, has 2 voices, and was last updated by  Nathan Kinkead 2 months, 1 week ago.

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  • #35409 Reply

    Dennis Cossins

    I have no trouble streaming movies and tv shows, but cannot use the web browser feature or access internet. I am trying to connect with my VPN, but I receive weird error messages such as Protocol error, etc.

    Please help. Thx

  • #35427 Reply

    Nathan Kinkead
    Keymaster

    That doesn’t make sense. How can you be streaming movies and TV shows, but you don’t have Internet? Am I missing something? Which VPN provider are you using?

  • #35442 Reply

    Dennis Cossins

    I agree that this does not make any sense, but it is true. I am trying to connect to my VPN which is IPVanish. I have even talked with their tech people but cannot resolve this issue. I cannot get any help from anybody from Dragonbox.

  • #35589 Reply

    Nathan Kinkead
    Keymaster

    If you disconnect your VPN, then does your web browser work?

  • #35738 Reply

    Dennis Cossins

    That’s what’s so confusing: the IPVanish app is downloaded but I can’t connect with it.

    Suggestions?

    Thx,

    Dennis

  • #35963 Reply

    Nathan Kinkead
    Keymaster

    So, do you have Internet access? When you say that you can stream TV shows and movies, do you mean from streaming add-ons or do you have local media?

    Can you run an Internet speed test?

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